24/7 EMERGENCY SERVICE AVAILABLE
972-421-8000
Heat not coming on when the temperature drops? North Texas cold snaps test Wylie heating systems that sat idle all summer. Let Stork's handle your heating repair. Call or book a time that suits you in minutes.
Your local, family-owned Wylie heating repair team. Our brand new office is right here on Williams Street.
Wylie homes split about half and half between electric and gas heat, so we repair gas furnaces and heat pumps alike. A Wylie heater spends most of the year switched off, so the first cold night can be when a worn part gives out.
Same-day appointments are available, and emergency HVAC service runs 24/7. The $89 dispatch fee includes the diagnostic, and you get the price before any work starts.
If a repair doesn't make sense on an old heater, we'll say so and quote a replacement. See also our Wylie AC repair, HVAC maintenance and AC replacement pages.
A gas furnace burns fuel to heat air that a blower pushes through the ducts. A heat pump moves heat with refrigerant and often leans on electric backup strips when it gets cold. Either way, a handful of small parts decide whether the house gets warm, and the diagnostic comes before any repair.
Our technicians work on every make and model and repair gas furnaces and heat pumps, including:
A gas furnace lights its burners with an igniter, and a flame sensor confirms the flame is there. When either wears out or gets coated with residue, the furnace may click, start and stop, or never light. These are common parts.
The blower pushes warm air through your ducts, and a capacitor gives its motor the jolt to start. A weak capacitor or tired motor can mean little air at the vents, a humming sound or a system that never starts. A clogged filter makes the motor work harder, so check the filter first.
In winter a heat pump's outdoor coil frosts over, and a defrost control clears it. The reversing valve is what flips the system between heating and cooling. When one of them fails, you may see ice build up on the unit or get cool air from the vents while the system runs.
Electric strips inside the air handler back up a heat pump when it can't keep up on a cold day. If a strip, its relay or its breaker fails, the house may warm slowly or stall during a hard freeze while the heat pump itself seems to run fine.
The thermostat tells the system what to do, and the control board carries out the order. A bad setting, dead batteries, a loose wire or a failed board can look like a dead furnace. We test the controls before replacing anything bigger.
The gas valve opens to feed the burners, and the vent carries exhaust out of the house. If the furnace won't light, we check that the valve opens and that the venting is clear. If you smell gas, leave and call the gas utility before you call us.
About half of Wylie households heat with gas and about half with electricity, so the list covers both: igniters, flame sensors and gas valves for furnaces, and defrost controls, reversing valves and backup strips for heat pumps.
You don't need to know which part failed. Call or book online, tell us what the heater is doing, and the technician will track it down.
Same-day appointments are available, and emergency HVAC service runs 24/7. Call or book online and we'll tell you the soonest time we have, with the price in front of you before any work starts. If the system is making a burning smell or a new noise, switch it off at the thermostat while you wait.
Pick what your heater is doing to see the likely causes and what to do before a technician gets there. Some of these you can check yourself in a couple of minutes, such as the thermostat setting, the filter and the breaker. The rest need a technician, and anything involving gas stays with the gas utility first.
Likely causes
What to do now: Set the thermostat to HEAT and AUTO and check the filter. On a heat pump, give it ten minutes, because cool-feeling air during defrost passes on its own.
About 52% of Wylie households heat with electricity, and on a heat pump a short stretch of cool-feeling air during defrost is expected.
Likely causes
What to do now: Check the thermostat and its batteries, then the breaker and the wall switch near the furnace. If the breaker trips again after one reset, leave it off.
A furnace that sat idle through a Wylie summer may first show the fault on a cold night, and the median first freeze at the nearest NOAA station is November 19.
Likely causes
What to do now: A dusty smell that fades within the first hour is normal. If it lasts longer, or smells like hot plastic or electrical, switch the system off at the thermostat and call.
Likely causes
What to do now: Change the filter and make sure the supply and return vents are open and clear.
Likely causes
What to do now: A thin layer of frost that clears every so often is normal. If the unit stays encased in ice, switch it off at the thermostat and call, and don't chip at the ice.
The nearest NOAA station averages about 44 nights a year at or below 32 F, and a heat pump's outdoor coil frosts over and defrosts on cold, damp mornings.
Likely causes
What to do now: Change the filter and check the thermostat holds the setting you chose. If the bill is still higher than the weather explains, have the system checked.
Electric heat is the main fuel for about 52% of Wylie households, and a heat pump that leans on its backup strips through a hard freeze can push a bill up.
Likely causes
What to do now: If the noise is new or getting worse, switch the system off at the thermostat and call.
Likely causes
What to do now: Leave the house first. From outside or a neighbor's phone, call 911 and your gas utility. Don't switch lights or appliances on, and don't try to relight anything. A technician comes after the utility clears the home.
In Wylie that means Atmos Energy at 866.322.8667 or CoServ Gas at 844-330-0763, whichever your gas bill names.
Local Office
Stork's Home Services serves Wylie and the surrounding neighborhoods from our local office. With 24/7 availability, there’s always someone ready to help.
The Williams Street office is our base in Wylie for heating repair, furnace and heat pump alike.
Testimonials
These are word for word from our Dallas Google profile, from customers around DFW, and none is specifically about heating yet. As Wylie customers leave heating repair reviews, we'll add them here.
5.0 from 80+ Google reviews: read them on GoogleThese are our current offers. Choose one to book online, or mention it when you call. With the median first freeze at the nearest NOAA station not until November 19, the tune-up is a good way to have a Wylie heater checked before the cold arrives.
Wylie's mix of gas and electric heat and its cold snaps shape what goes wrong with a heater here.
Census figures put Wylie at 52.4% electric heat and 44.8% utility gas, so the first question on a heating call is which one you have.
The Census Bureau's 2019 to 2023 estimates count 9,633 electric and 8,236 utility gas households among Wylie's 18,390 occupied homes. The margins of error overlap, so neither fuel is the clear majority.
In a ducted home, electric heat usually means a heat pump or electric strip heat. For about half of Wylie, that makes a heating repair an outdoor-unit or air-handler call, the same equipment that cools the house in summer. A gas home has a furnace, so the work often involves the gas valve, ignition and venting as well as the blower and controls.
Check this yourself: Look for a gas line and a vent pipe at the furnace, in the attic or a closet. A thermostat with an Aux or Em Heat setting usually means a heat pump.
Leave the house first, then call 911 and your gas utility from outside.
The City of Wylie's 2025 council resolution lists Atmos Energy's Mid-Tex Division as the city's gas utility. Atmos serves most of Wylie, and CoServ Gas also serves parts of the area, so your bill is what says which one is yours.
Atmos Energy asks you to call 911 and Atmos from a safe distance at 866.322.8667. CoServ Gas asks you to leave the area immediately, then call 911 and CoServ Gas at 844-330-0763 from a safe distance. Leave first. Use a phone outside or a neighbor's, and don't switch lights or appliances on.
Gas is odorized so it can be noticed, and the Railroad Commission of Texas describes the smell as similar to rotten eggs. Don't try to repair or relight anything. A technician visit comes after the utility has cleared the home.
Check this yourself: Find the utility's name on your gas bill and save its emergency number in your phone now, before you need it.
DFW Airport dropped to about -2 F on February 16, 2021, about 11 F on December 23, 2022 and about 11 F on January 15, 2024.
Those lows are NOAA readings at DFW Airport, about 30 miles west of Wylie, and not Wylie measurements. The nearest NOAA station is at Lavon Dam, east of town. Its 1991 to 2020 normals show 44 nights a year at or below 32 F, a median first freeze of November 19 and a January average low of 34 F.
A heater here can sit idle from spring into mid-fall, so the first hard freeze may be its first real workout in months. A heat pump leans on its electric backup strips as temperatures fall toward freezing, and a night near 11 F tests those strips and the breaker feeding them. A furnace that has sat since spring may reveal a worn igniter or a tired blower at the same moment.
Check this yourself: On a mild day, run the heat for 15 minutes. You want warm air, steady running and no new noises or lasting smells.
Census estimates put the median Wylie home at 2006. A furnace original to that house is close to 20 years old, against national lifespan guidance of 15 to 20 years. Age alone doesn't settle it. Compare the repair price against a replacement when the repair is a major part such as a blower motor or control board, and our furnace repair or replace guide walks through it.
The federal minimum for non-weatherized gas furnaces is 80% AFUE today and 95% for those made from December 18, 2028, though gas industry groups asked DOE in 2026 to move that date. The City of Wylie's list of projects requiring permits includes heating system installs and replacements, and gas line repairs, installs and replacements.
For how heating repair visits work in general, see our main heating repair page.
Still stuck? Call 972-421-8000.
Same-day appointments are available, so call 972-421-8000 and we'll tell you the soonest one we have. If it's an emergency, HVAC service runs 24/7.
It covers sending a technician to your home and the diagnostic that finds the cause. You get the price of the repair before any work starts, and you decide from there.
Yes. Our technicians work on every make and model, whether the heat comes from a gas furnace or a heat pump.
If there is a burning smell that lasts, a new loud noise or ice covering a heat pump, switch the system off at the thermostat and call. If you smell gas, leave the house and call 911 and your gas utility from outside.
A detector is recommended in any home with gas appliances, and an annual furnace inspection is the other half of that protection. If an alarm sounds, get everyone outside and call 911. If anyone tells you a furnace part is cracked, ask to see the crack documented on camera.
It could be either. About 52% of Wylie households heat with electricity and about 45% with utility gas. A gas line and vent pipe at the indoor unit point to a furnace, and an Aux or Em Heat setting on the thermostat usually points to a heat pump.
Get out of the house first. From outside or a neighbor's phone, call 911, then Atmos Energy at 866.322.8667 or CoServ Gas at 844-330-0763, whichever your bill names. Don't switch lights or appliances on.
At the nearest NOAA station, at Lavon Dam, the median first freeze is November 19 and the median last one is March 10. That leaves a long stretch with no heat running, so test the system on a mild day before the first cold night.
That is usually the defrost cycle, which is normal on cold, damp mornings. If the cool air lasts much longer, or ice covers the outdoor unit, call.
Not for a system installed now. The IRS says the energy efficient home improvement credit covered improvements made through December 31, 2025.
Call 972-421-8000 or schedule online. The $89 dispatch fee includes the diagnostic, and you get the price before any work starts.